About us

About LocalPro Carpet Cleaning of Chattanooga

LocalPro is a family-owned carpet, rug and upholstery cleaner serving Chattanooga and the towns around it, owned by Chase Hoagland, Rachel Hoagland and Dee Jernigan. We finished 72 jobs across Tennessee and North Georgia in the last ninety days, and the Google profile reads 4.9 stars across 510 reviews.

The office answers Monday through Saturday, 8 AM to 6 PM, and closes Sunday. Call 423-284-0493 and you reach a desk that can pull your job up on the screen. You can also text the same number, and the same desk reads it.

Ownership

Who you are hiring when you call us

LocalPro Carpet Cleaning equipment set up inside a home near Chattanooga

Three owners, one standard, and no regional manager two states away deciding how a living room in Chattanooga or the towns around it ought to look when we leave.

Family-owned means something narrow and useful here. The people who set the prices answer for the work, so a job that goes wrong gets handled by an owner instead of queued behind a case number. We do not sell the name to anybody, so the money and the mistakes stay at that desk.

Our crew

The technician at your door is on our payroll

Nobody hands your living room to a contractor with a rented machine and a magnetic sign on his truck.

Training shows up on the jobs where judgment beats horsepower. Our technician reads the care tag before a single thing is set up, because a wool rug, a linen sofa and a nylon hallway each want a different solution and a different pace. The low-moisture process we run is safe on every cleaning code, W, S, WS and X alike, and a stair runner still gets worked tread by tread with a hand and patience.

We own the training, so we answer for it. Our technicians are told to say plainly when a cleaning will not fix what you are looking at.

How the day runs

You get a time, not a window

LocalPro technician greeting a customer at the front door

We book exact appointment times. Not 8 to 12, not "sometime that afternoon", but an hour, so nobody burns a vacation day beside the front window waiting on a van.

Our routes cross two states and a fair amount of ridge, so a day does slip now and then. When ours slips you get a phone call before your time passes, and a new time with it.

Carpet is dry in about an hour. That is what makes a kept appointment worth so much. Take a morning slot and the furniture goes back on the floor by lunch.

Book online Text to Schedule

Scope

Carpet, rugs and upholstery, one gentle process

Most of the work is wall-to-wall carpet, with the rugs lying on it and the furniture standing around it picked up on the same trip. Three rooms of carpet up to 450 square feet start at $109. Every rug is worked where it lies, whatever the fiber, and nothing is rolled up and driven off to a plant.

What we clean

Wall-to-wall carpet, hallways and stair flights worked tread by tread
Area rugs of any fiber, wool and silk and hand-knotted Oriental included
Upholstery: sofas, sectionals, recliners, dining chairs and mattresses
Pet stains and odor, with a 100% pet odor removal guarantee

How we work

Low moisture, so the carpet is walkable about an hour later
Non-toxic products, gentle around children and animals
No detergent film left in the pile, so it stays clean about 3x longer
Rugs stay in the house; nothing is rolled up and driven off

The method is explained properly on the carpet cleaning page: very little water goes in, and no soap is left behind to grab the next month of soil. Every figure is public on the pricing page, with nothing held back for the doorstep.

Where we go

29 towns, two states

Our routes run through Hamilton, Bradley, Marion and Sequatchie counties in Tennessee and Catoosa, Walker and Whitfield in North Georgia. 29 towns have a page of their own, from Hixson north of the river to Cleveland up I-75 and Ringgold over the state line.

Crossing into Georgia changes nothing about the visit. A job in Catoosa County gets the same trained employee and the same label check as one in downtown Chattanooga, and the whole map sits on the service area page.

The promise

Love the clean or it's free

100%Or it's
FREE

One sentence, no fine print. If the clean is not what you wanted, you do not pay for it.

Before the gear goes back on the van we walk the rooms with you. A spot that still bothers you gets another pass while everything is out, and if our best work is not what you hoped for, that work comes off the bill.

Pet treatment carries a promise of its own, a 100% pet odor removal guarantee, built on a protein and enzyme product that takes the accident apart at its source. Our reviews come straight off Google, and every before-and-after pair in the photo gallery was shot on a local job.

Questions people ask about the company

Who are the owners, and does one of them ever see my job?

Chase Hoagland, Rachel Hoagland and Dee Jernigan own LocalPro, and yes. Pricing, training and any job that goes sideways land on an owner's desk.

Do I get a set appointment time, or a four-hour window?

A set time. You are told the hour our technician will be at your door, and if a long job ahead of yours puts him behind, you get a call before that time passes.

Is the person cleaning my carpet your employee or a contractor?

Ours. Everyone who works off a LocalPro van is on our payroll and trained by us, so the standard holds the same on Signal Mountain as it does out in Ringgold.

How much of the area do you actually drive to?

Twenty-nine towns across two states: Hamilton, Bradley, Marion and Sequatchie counties in Tennessee, plus Catoosa, Walker and Whitfield in North Georgia. The same standard of work applies in all of them.

What do I have in writing before anyone starts working?

An exact quote, itemized. Our technician measures, reads the fiber and the soil, then gives you the number for the whole visit before a machine is plugged in. Add-ons are priced there too.

Is there a corporate office somewhere I should be calling instead?

No. This is a family-owned company, not a franchise. Our own staff answers the phone, and 423-284-0493 rings people who can pull your job up.

What we clean